Refund Policy

Last updated: September 28, 2026

We want you to be happy with Route Marshal. This policy explains how refunds work for purchases made on routemarshal.app.

Monthly and yearly plans

• 7-day refund, no questions asked. If you're not happy, email us within 7 days of your purchase or renewal and we'll refund that payment in full.
• After 7 days, payments aren't refundable, but you can cancel any time so you won't be charged again. You'll keep paid access until the end of the period you paid for.
• When a refund is issued, paid access for that period ends and your account returns to the free plan. Rides over the free limit are hidden, not deleted.

One-time purchases (1-week pass, Trip Book, Endurance Ride Packet)

• The 1-week pass is a one-time payment that does not renew. It starts right away, so it's non-refundable once started.
• The Trip Book and Endurance Ride Packet are made for a specific trip and delivered right away, so they're non-refundable once generated.
• If something you bought fails to work or generate, doesn't match what you paid for, or you were charged twice, contact us and we'll fix it or refund you.

How to ask for a refund

Email support@routemarshal.app from the email on your account (or include it), with the date and what you bought. Refunds go back to your original payment method. Most show up within 5–10 business days, depending on your bank.

Testing phase

Route Marshal is in a testing phase. If a bug keeps you from using something you paid for, let us know and we'll make it right.

Before disputing a charge

Please contact us first — we can usually sort things out faster than a bank dispute.

This policy doesn't limit any rights you have under applicable law. See also our Terms of Service.